Thanks for the kind words Tor, we used Bittrex for the FCT to BTC conversion and used QuadrigaCX for the Canadian conversion. In the past I have used this exchange quite a bit and it had been working fine. Very bad timing.I am very sorry to hear that you experienced issues with an exchange, and hope it will not happen to you in the future
If you need a recommendation for an alternative:
Personally I have been using bittrex now for years and have only good things to say about it. Transfers to my (personal) bank account in Norway takes 1-2 days and there are no fees associated with it.